Downtown Jobs

Host/Hostess

Host/Hostess – AKA With The Mostest
Cheyenne Accomplice, Laramie Accomplice

Our Host/Hostess Must:

1. Be Clean, work clean, wear clean clothes, and keep our facility clean
2. Be Transparent with their words & actions. If you do not know, ask. If you do know then share.
3. Be positive, have fun & bring your Sparkle with you to Accomplice every shift.

The Host/Hostess will:

1. Excel in quality customer service with a can-do attitude and charming demeanor.
2. Prioritize and enact food and drink safety as lined out in the Policies & Procedures.
3. Managing the waiting customers and seating system with efficiency.
4. Seat customers.
5. Ensure clarity of the general flow of service and certain policies to all customers who enter.
6. ID customers to ensure age ability to enter (18+, except on Sundays).
7. Interact with POS system to record seating of customers.
8. Interact with POS system to take payments for the board cover charge.
9. Interact with membership software to provide member benefits to member-customers when they enter.
10. Be prepared to answer customer questions about Accomplice’s services.
11. Assist in general upkeep and cleaning schedules of FOH.
12. Report to General Manager for all responsibilities, questions and concerns. If applicable, report to Shift Lead.

Skills necessary to the job function are as follows:

1. Excellent customer service
2. Waiting area attentiveness
3. Memorization of Accomplice glossaries
4. Understanding and compliance with company policies
5. Finding and assisting in money-saving alternatives
6. Supporting and maintaining the Core Purpose of Accomplice

Competencies necessary to the job function are as follows:

1. Good time-management
2. Good spatial reasoning as it relates to seating customers
3. Clear communication
4. Professional conduct
5. Teamwork with the FOH team